Shipping and production duration

All products are freshly made upon order - which takes 12-24 hours to produce. Normally, items arrive at your doorsteps within 7-10 business days for FREE standard US Shipping (up to 15 business days for Canada). Worldwide shipping would take approximately 16-18 days. 

Shipping changes

At this time, you cannot change the shipping method (standard/expedited/overnight) of an order after placing it.

If your order is in pending, you can cancel the order or an item in the order by logging into your account. Simply click on the order you’d like to cancel and navigate to the Status tab. You’ll then select the items you wish to cancel and change the status to “Cancelled” within the dropdown menu.

After canceling the original order, you’ll then need to place a new order with the updated shipping method.

If your order has already gone into production, there is a chance our Support team will be able to contact the vendor to change the shipping method on your behalf. Please contact our team if an urgent issue arises. Note: We are not able to accommodate any special requests or upgrades to shipping during Q4 due to holiday volume increases.

International Shipping Policy

You will be able to see international shipping rates once you chose your country at checkout and all duties and taxes will be paid in full at checkout. 

Cancellations and Return

We're committed in giving the best service for our customers! If your order is in pending, you can cancel the order or an item in the order by logging into your account. Simply click on the order you’d like to cancel and navigate to the Status tab. You’ll then select the items you wish to cancel and change the status to “Cancelled” within the dropdown menu.

After your order has gone into production, we can no longer cancel the item as the printing process is entirely automated. 

Contact Us

Any questions or concerns, feel free to contact us directly: info@thetriart.com or by live chat (Mon.- Fri. 7:00 a.m.- 8:00 p.m. PST).